Implicitly, the definition of what constitutes a Core Service changes during outreach segments. For this reason, for members placed into an Outreach segment, FCM allows users to indicate a core service on nearly all encounter types, including “unsuccessful” outreach attempts, such as “Telephone – Not Contacted.” The only encounters that cannot have a core service attached during outreach are mail encounters. Please note that mail encounters alone during a given month therefore will not be sufficient to allow for a Core Service for the month.
Ultimately, Outreach Segments are no longer billable segments, Core Services rendered or not.