Foothold Care Management (FCM) is designed to run on the most recent version of any of the major modern web browsers Chrome, Firefox, Safari, Opera, or Microsoft Edge. The app is optimized for laptop and desktop computers, but also can be used on tablets and smartphones with modern browser functionality.
Please note that we will no longer support Internet Explorer versions, since Microsoft retired this product on June 22, 2022. If users are currently using this browser, we encourage switching to a browser listed above.
Our SSL security certificate is signed with a SHA-256 algorithm, following best practices recommended by NIST, Google and others. SHA-256 requires Windows XP Service Pack 3 or later or macOS 10.5 or later. See this page for more details on SHA-256 compatibility.
Finally, to ensure FCM remains full compliant with NYSDOH requirements within the Data Use Agreements (DUA), our security protocols are in place to prevent access to patient health information (PHI) found within FCM outside of the continental United States, as required by the Medicaid data residency mandate. Users attempting to access FCM outside of the continental US may be met with blocked access. If you receive a block notification, please reach out to your supervisor or Health Home for further guidance.