In FCM, a user is a person who logs into the FCM with a user account, consisting of an email address and a password. There are three main types of user accounts:
- Health Home Admins
- Downstream Provider (DSP) Admins
- Downstream Provider (DSP) Users
In FCM, the Care Manager is an entirely separate concept from a User Account. Adding a Care Manager means adding to the list of agency staff members to whom a patient can be “assigned” in FCM, as part of the staff member’s caseload.
Any staff member to whom a specific patient caseload is assigned (whether they’re called a care manager, patient navigator, outreach worker, or something else) can be configured as a Care Manager.
Care Managers and User Accounts
For Care Management Agencies that document directly in FCM, care managers are typically are set up as both Care Managers and as users. The Care Manager and the User Account are then linked; see here for details.
For some Care Management Agencies that do not document directly in FCM, care managers are never required to log in to the FCM. In this case, DSP admins can set up Care Managers in FCM, but do not need to create User Accounts for these staff members.