To view a snippet of Pended Segments in FCM please click the video linked here. The video in this link also has a transcript for those who are hard of hearing. Users can also view the video embedded below.
In addition, timestamps are added for each section of the video:
- What are Pended Segments? :20
- How do I place a member in a Pended Segment? :44
How do I close a member in a pended Segment?
- True disengagement/confirmed disenrollment: 1:31
- Re-engagement the following month: 2:27
- Re-engagement within same month of pending: 3:50
- How do I pend a pended segment? 4:58